Overview
DocuPet provides multiple tools to help reunite lost pets with their families as quickly as possible. Through the HomeSafe® Program and our partnership with Petco Love Lost, pet owners, community members, shelters, and licensing organizations have access to additional resources designed to increase successful reunifications and reduce unnecessary shelter intake.
The Petco Love Lost integration expands lost pet recovery efforts by combining DocuPet’s pet registration and identification services with Petco Love Lost’s nationwide lost and found pet database and photo recognition technology.
What Is HomeSafe®?
The HomeSafe® Program is a complimentary lost pet recovery service included with every DocuPet tag.
Each DocuPet tag includes a unique HomeSafe® Code that is linked directly to the pet’s profile. This code acts as a lifetime identifier, allowing pets to be quickly identified and helping connect finders with the information needed to reunite the pet with their owner.
HomeSafe® is available 24 hours a day, 7 days a week and is supported by the DocuPet HomeSafe® team.
How HomeSafe® Helps Lost Pets Get Home
When a pet goes missing, the owner can log in to their DocuPet Registration account and submit a Lost Pet Report.
During the reporting process, pet owners can:
Confirm their contact information.
Add updated photos of their pet.
Provide details about where the pet was last seen.
Share additional information to help identify their pet.
Once submitted:
Lost pet alerts may be sent to participating DocuPet members within approximately 12 miles of the reported location.
The DocuPet HomeSafe® team begins assisting with recovery efforts.
The recovery team may work with local shelters, animal services organizations, and community resources to help locate the pet.
If someone finds a pet wearing a DocuPet tag, they can:
Use the HomeSafe® Code on the tag to access the pet’s profile.
Submit a Found Pet Report online.
Contact the HomeSafe® team using the 24/7 contact information available on the tag (if selected).
The HomeSafe® team will help notify the pet owner and support the reunification process.
What Is Petco Love Lost?
Petco Love Lost is a free national lost and found pet database that uses facial recognition technology to help match lost and found pets with their families.
Petco Love Lost provides a centralized resource where pet owners, shelters, animal organizations, and community members can search for lost pets and create reports.
Petco Love Lost helps:
Increase visibility for lost pet reports.
Identify possible matches using pet photos.
Connect found pets with their owners.
Reduce the amount of time pets spend away from home.
Petco Love Lost is:
Free to use.
Operated by a nonprofit organization.
Available nationwide.
Designed with privacy in mind.
How the DocuPet and Petco Love Lost Integration Works
When a pet owner reports their pet as lost through DocuPet Registration, they may have the option to share their lost pet listing with Petco Love Lost.
If the pet owner chooses to participate:
Lost pet information and photos are shared with Petco Love Lost.
Petco Love Lost uses photo recognition technology to compare the pet’s image against available lost and found pet records.
Potential matches are generated to help identify pets that may have been found.
Pet owners can use these additional recovery tools to increase the chances of reunification.
Participation in Petco Love Lost is optional, and pet owners remain in control of their information and privacy settings.
Benefits of Reporting a Lost Pet Through DocuPet
Submitting a Lost Pet Report through DocuPet provides pet owners with multiple recovery resources.
For Pet Owners
Benefits include:
24/7 lost pet recovery support.
Assistance from the DocuPet HomeSafe® team.
Community lost pet alerts.
A secure online pet profile.
Increased visibility through Petco Love Lost (if selected).
Greater peace of mind knowing recovery resources are available.
For Shelters and Animal Organizations
HomeSafe® and Petco Love Lost help organizations:
Reunite lost pets faster.
Reduce shelter stays.
Decrease unnecessary shelter intake.
Support recently adopted pets that may be more likely to become lost.
Improve access to searchable pet identification records.
For Licensing Organizations
DocuPet supports stronger Return-to-Home efforts by:
Maintaining searchable pet registration records.
Allowing historical license tag numbers to remain searchable.
Helping administrators and DocuPet Customer Care locate pet information even when older tags are still in use.
Supporting faster reunification before a replacement DocuPet tag is obtained.
Pet Owner Privacy Settings
Pet owners remain in control of what information is shared when reporting a lost pet.
Owners can choose to:
Display their own contact information.
Display DocuPet contact information instead.
Control which pet details are visible publicly.
These settings help ensure pets can be identified while protecting the owner’s personal information.
Community Lost Pet Alerts
Pet owners and administrators may choose to receive notifications about lost and found pets in their area.
These alerts help expand the search by notifying nearby community members who may have seen or located the missing pet.
Searching Petco Love Lost
Administrators can also use the Petco Love Lost Search application to help locate possible matches for found pets.
To search:
1. Open the Petco Love Lost Search application.
2. Select “I Found a Pet.”
3. Enter the location where the pet was found.
4. Enter the date the pet was found.
5. Upload a photo of the pet, if available.
A photo is optional. Users may also select Search All Pets to browse available records.
6. Review possible matches using either:
Map View.
List View.
Search Results
Map View
Selecting a pet marker will display a summary of the matching pet.
Selecting the pet will open the public DocuPet pet profile in a new browser tab.
List View
Matching pets will appear as pet cards.
If multiple photos are available, users can browse through them using the image carousel.
Selecting a pet card will open the public DocuPet pet profile in a new browser tab.
Learn More About Petco Love Lost
For additional information and lost pet resources, visit: Petco Love Lost.
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